Lightspeed Retail, a point-of-sale arrangement for brick-and-mortar retailers, provides both the software and accouterments a business buyer needs to run transactions. Its anniversary administration capabilities are excellent, absolution business owners clue items beyond assorted locations, add artefact variations and use chip bell-ringer catalogues to adjustment inventory. The arrangement is cloud-hosted and browser-based, acceptation your advice is stored on the company’s servers and transferred to your belvedere via the cloud.
The artefact is a acceptable bout for added accustomed baby businesses, such as alternation accouterment food and added shops with at atomic a few locations. Newer baby businesses with beneath complicated operations could be bigger served with a simpler, beneath big-ticket product.
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Deciding factors
Software cost: $79 per ages added $29 per added annals per ages and up (when billed monthly).
Hardware cost: Quote-based.
Payment processing cost: 2.6% added 10 cents per card-present transaction with Lightspeed Payments; can additionally acquire from third-party acquittal processors.
Contract length: Anniversary affairs appropriate for lower pricing.
Live support: Excellent. Accessible 24/7.
Ease of use: Excellent. Lightspeed Retail has an automatic user interface and apple-pie layout.
Appraisement
If you’re not activity to use Lightspeed Payments for acquittal processing, anniversary cable prices are decidedly steeper. For example, the Lean plan is $109 per ages after Lightspeed Payments against $79 per ages with it, back billed monthly. For those operating added than one abundance location, Lightspeed recommends extensive out for a alone quote.
Software
$79 per ages added $29 per added annals per ages with Lightspeed Payments (when billed monthly).
Free training for you and your employees.
Dedicated anniversary manager.
$139 per ages added $29 per added annals per ages with Lightspeed Payments (when billed monthly).
Lean plan capabilities plus:
$239 per ages added $29 per added annals per ages with Lightspeed Payments(when billed monthly).
Standard plan capabilities plus:
Omnichannel Adherence for syncing business campaigns and customers’ rewards programs online and in-store.
Analytics Core for all-embracing reporting.
Accouterments
Lightspeed Retail’s accouterments appraisement is quote-based. Businesses can acquire amid an iPad accouterments kit or a desktop accouterments kit, both of which appear with a cancellation printer, banknote drawer and scanner. Note that iPads and desktops charge be purchased separately. The aggregation additionally sells alone accouterments items like characterization printers, contactless agenda readers, iPad stands and a Verifone acquittal terminal.
Acquittal processing
Lightspeed Payments comes with chargeless PCI acquiescence and artifice prevention, and funds will access in your business coffer anniversary aural two business days. There is a $15 chargeback fee. Back you assurance up, a Lightspeed adumbrative will assignment anon with you to set up your new acquittal processor, and you’ll get 24/7 abutment thereafter. The aggregation provides quote-based ante for businesses processing added than $250,000 per year.
Tapped, amid and swiped rate: 2.6% added 10 cents per transaction.
Keyed-in rate: 2.6% added 30 cents per transaction.
If you don’t appetite to use Lightspeed as your acquittal processor, the arrangement additionally integrates with a array of added options, including Cayan and Worldpay (formerly Vantiv).
Appearance
Employees with iPads can accompany the POS to the chump to complete checkout from anywhere in the store. Refunds can be performed after application the customer’s acclaim card, and Lightspeed Retail can acquire added forms of tender, including checks, allowance cards and cash.
Import your artefact archive into Lightspeed Retail by uploading a CSV or Excel file. Once your archive is uploaded, you can assort items by style, admeasurement and color, and actualize as abounding custom fields as you want. Anniversary anniversary can additionally accept its own different consecutive cardinal for stock-keeping purposes. Perhaps best importantly, the aggregation allows you to upload bell-ringer catalogs and adjustment new banal anon from your POS. Transferring banal amid food is accessible too.
Customer accord management
The POS arrangement has a agglomeration of appearance that advice you advance stronger relationships with your customers. Food can add new barter to the CRM database and body out their profiles, add addendum and save acquittal advice with their permission. The CRM database additionally lets you appearance chump sales history to advice actuate purchasing habits, and accredit chump “types” (VIP, employee, etc.) to automate appropriate discounts. Finally, businesses can use the POS arrangement to actualize adherence programs so barter are awarded credibility anniversary time they shop.
Lightspeed Retail appearance a basal time alarm for employees, acceptance them to bite in and out via a PIN cardinal you accredit them. The POS additionally keeps a log of agent sales and performance. Additionally, you can accredit custom roles to your staff, giving them different back-end permissions. For onboarding new employees, it offers a alternation of webinars to advice users get acclimated with the interface and functions of the POS.
With added than 40 address templates, merchants can assay abstracts on sales, inventory, agents performance, business capability and more. The arrangement integrates with accepted accounting platforms like QuickBooks, Sage and Xero to advice with accounting too.
Merchants can use Lightspeed Adherence to action barter redeemable credibility on purchases they make. You can additionally automate argument and email business campaigns and accumulation barter calm based on their affairs habits. Lightspeed Adherence comes with the Avant-garde plan, and business owners with the Lean or Accepted plan can array it into their cable for an added cost.
For those who accomplish a brick-and-mortar abundance and an e-commerce website, Lightspeed lets you administer both from the aforementioned POS. With its e-commerce platform, you’ll be able to upload your articles and architecture your own website application one of over 50 customizable templates. Once your armpit is alive you can accumulate sales and anniversary abstracts beyond all concrete and agenda locations. Lightspeed’s e-commerce belvedere comes with the Accepted and Avant-garde plans. Audience with the Lean plan can array it into their cable as an add-on.
Pros
Robust anniversary administration
Lightspeed Retail’s anniversary administration appearance action an absorbing akin of functionality that lets business owners adapt how they accumulate clue of items. Unlike some competitors, this belvedere allows you to administer assorted locations, accelerate notifications back it’s time to alter an anniversary and add customized fields for allocation inventory. You can additionally actualize a acquirement adjustment for a distinct bell-ringer or a adept adjustment for assorted vendors in the platform.
Chump anniversary
Lightspeed offers aberrant chump anniversary for all plan tiers. It includes a chargeless onboarding session, 24/7 buzz support, Monday-Friday babble support, guides and webinars. This blazon of abutment doesn’t appear accepted with all POS systems, and the actuality that audience are akin with a committed anniversary administrator can advice you get in blow with the appropriate being sooner.
Integrations
Lightspeed Retail allows you to extend the functionality of your POS via a avant-garde array of applications accessible in the Lightspeed app marketplace. These accommodate accounting, e-commerce, acquittal processing, CRM, reporting, marketing, invoicing and amount integrations amid others.
Cons
Amount
The amount you pay for Lightspeed Retail is angry to the actuality that you accept a ample ambit of appearance at your disposal. However, if you own a new baby business, accepting all those added accretion and whistles apparently isn’t necessary. In that case, you ability be bigger off aggravating chargeless or cheaper options from competitors like Square.
Anniversary affairs appropriate for lower appraisement
Monthly subscriptions to Lightspeed Retail are beneath big-ticket if you pay annually against monthly. For example, the Accepted plan ends up costing $119 per ages if you acquire the anniversary plan against $139 per ages with the anniversary plan. A scattering of reviews additionally accuse about year-long and multi-year contracts.
Reviews
TrustRadius: 7.3 stars out of 10.
TrustPilot: 4.2 stars out of 5.
Capterra: 4.2 stars out of 5.
Most user affect against Lightspeed Retail is positive, with bodies absorption on affluence of use and aerial akin of functionality. Negative comments mentioned accepted bugs with the system, big-ticket add-ons and continued authority times.
Lightspeed Retail alternatives
Square for Retail
Square for Retail accuse agnate processing fees as Lightspeed Retail and offers chargeless and paid plans. The Added plan costs $60 per ages per location, and includes a scattering of appearance you won’t acquisition in the Chargeless plan, like avant-garde anniversary administration tools, avant-garde advertisement capabilities and Square Team Management. Adherence programs are accessible as an add-on starting at $45 per month. For added information, see NerdWallet’s analysis of Square for Retail.
Shopify for Retail
If you like Lightspeed Retail because of its affiliation with your e-commerce store, accede Shopify for Retail. Starting at $29 per month, you’ll get a Shopify e-commerce abundance and 24/7 support. The Basal plan is meant for businesses that do best of their sales online. Businesses that do in-store and online sales ability accede the company’s $79 per ages plan, which additionally includes lower processing rates. For added information, see NerdWallet’s analysis of Shopify.
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A adaptation of this commodity was aboriginal appear on Fundera, a accessory of NerdWallet.
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